Shipping Policy

Shipping & Delivery

Milas Catering Pty Ltd offers delivery services throughout South Africa. We strive to ensure all orders are processed and delivered efficiently and securely.

Order Processing

Orders are processed during normal business hours:

Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 15:00
Sunday & Public Holidays: Closed

Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

Delivery Timeframes

Estimated delivery times are as follows:

Gauteng: 1 – 3 business days
Major Cities: 2 – 5 business days
Regional & Remote Areas: 3 – 7 business days

Delivery times may vary depending on product availability, courier operations, weather conditions, and public holidays.

Customers will be notified should any significant delays occur.

Shipping Costs

Shipping costs are calculated based on:

Delivery location
Package dimensions and weight
Courier rates

Shipping charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, tracking information may be provided where applicable.

Customers may also contact us directly for delivery updates.

Delivery Conditions

Please ensure that:

The delivery address provided is accurate and complete.
Someone is available to receive the order during delivery hours.

Milas Catering Pty Ltd cannot be held responsible for delays or failed deliveries due to incorrect customer information.

Damaged or Missing Items

Customers must inspect orders upon delivery.

If goods arrive damaged, defective, or incomplete, please notify us within 48 hours of receiving the order by contacting:

Email: Info@milascatering.co.za
Tel: +27 084 962 3984

Supporting photos may be required for claims processing.

Collection Option

Customers may arrange collection directly from our premises during operating hours:

Milas Catering Pty Ltd
26 Solomon Mahlangu Dr, Monument Park, Pretoria, 0181

Please contact us in advance to confirm collection arrangements.

Contact Information

Milas Catering Pty Ltd
Business Registration No: B1989/008622/23

Address: 26 Solomon Mahlangu Dr, Monument Park, Pretoria, 0181
Email: Info@milascatering.co.za
Tel: +27 084 962 3984

Operating Hours:
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 15:00
Sunday: Closed