Return & Refund Policy
Returns & Refunds
At Milas Catering Pty Ltd, customer satisfaction is important to us. We aim to provide quality products and reliable service. If you are not satisfied with your purchase, please review our returns and refund policy below.
Return Eligibility
Customers may request a return within 7 days of receiving the order, provided that:
The item is unused and in its original condition
The item is returned in its original packaging
Proof of purchase is provided
The product is not damaged due to misuse or improper handling
Certain items may not qualify for returns due to hygiene, custom orders, clearance items, or special-order products.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
To process the claim, customers may be asked to provide:
Order number
Description of the issue
Supporting photographs of the item and packaging
Once verified, we will arrange a replacement, repair, or refund where applicable.
Refund Process
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on the payment provider or banking institution but are generally completed within 5 – 10 business days after approval.
Shipping or courier fees may be non-refundable unless the return is due to an error on our side.
Non-Returnable Items
The following items may not be eligible for return or refund:
Used or damaged products
Custom-made or special-order items
Clearance or sale items
Products damaged after delivery due to improper use
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
We recommend using a trackable courier service when returning products.
Order Cancellations
Orders may only be cancelled before dispatch.
If an order has already been processed or shipped, cancellation requests may be treated as a return request subject to this policy.
Contact Information
For all return or refund enquiries, please contact:
Milas Catering Pty Ltd
Business Registration No: B1989/008622/23
Address: 26 Solomon Mahlangu Dr, Monument Park, Pretoria, 0181
Email: Info@milascatering.co.za
Tel: +27 084 962 3984
Operating Hours:
Monday – Friday: 08:00 – 17:00
Saturday: 09:00 – 15:00
Sunday: Closed