Privacy Policy – Milas Catering

1. Introduction

Milas Catering is committed to protecting your privacy and ensuring that your personal information is collected, used, and stored in a lawful and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make use of our services.

By using our website, you agree to the terms outlined in this policy.

2. Compliance with POPIA

We comply with the Protection of Personal Information Act (POPIA), 4 of 2013, which regulates how personal information must be processed in South Africa.

We ensure that your data is:

Collected lawfully and fairly
Used only for the intended purpose
Stored securely
Not kept longer than necessary

3. Information We Collect

We may collect the following personal information:

Full name and surname
Contact details (email address, phone number)
Physical delivery address
Payment information (processed securely via third-party providers)
Purchase history and order details
Website usage data (cookies, IP address, browsing activity)

4. How We Use Your Information

Your information is used for the following purposes:

Processing and fulfilling orders
Delivering products to your address
Communicating order updates and support
Improving our website and services
Managing customer relationships
Complying with legal obligations

We only use your information for legitimate business purposes.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

Courier and logistics partners (for delivery purposes)
Payment service providers (for secure transactions)
IT and hosting service providers (for website functionality)
Legal authorities, if required by law

All third parties are required to protect your data in accordance with POPIA.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information, including:

Secure servers and encryption
Restricted access to sensitive data
Secure payment gateways
Regular system monitoring

However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to:

Improve user experience
Analyse website traffic
Remember user preferences
Enhance website functionality

You may choose to disable cookies in your browser settings, but some features may not function properly.

8. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal data (where legally permitted)
Object to processing of your data
Withdraw consent at any time

To exercise your rights, please contact us using the details below.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymized.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

13. Contact Information

If you have any questions or requests regarding your personal information, please contact us:

Milas Catering Pty Ltd
Business Registration No: B1989/008622/23

Address: 26 Solomon Mahlangu Dr, Monument Park, Pretoria, 0181

Email: Info@milascatering.co.za
Tel: +27 084 962 3984

Operating Hours:
Monday- Friday : 08:00 – 17:00
Saturday: 09:00 – 15:00
Sunday: Closed